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FrankCrum's VP of HR Reviews Controlling Unemployment Costs

by FrankCrum on February 26, 2016

FrankCrum's VP of Human Resources, David Peasall, recently shared his thoughts on Plumber Magazine regarding controlling unemployment costs.

David writes about the importance of best practices for minimizing the number of claims, and why it's harder than it may seem. 

Below is an excerpt of the article:

Minimizing Claims: Best Practices

Unemployment claims are most frequently related to employee performance, attendance or conduct; and less frequently to layoffs or an employee’s hours being reduced.   

  • Performance issues, specific to the plumbing industry, relate to, for example, an inability to install or repair fixtures properly the first time, store inventory properly, keep the work area clean, read blueprints, properly diagnose problems, make water-tight connections and many other factors. 
  • Attendance issues include absence, frequent tardiness and unexplained periods off the jobsite. 
  • Conduct includes inability to work well with fellow employees, other workers on site and poor customer relations. 

Following are ways we suggest to minimize the number of claims:

  • It starts with the recruitment and hiring processes: Best practices call for the use of job descriptions to clarify the role (for example, will the worker be required to do new construction installation? Remodels? Commercial or residential sites?), written employment applications, structured interviews, background checks, drug screenings and past employment verification.  (Special Tip: The employment application and other related documents should state that employment is at-will, where states allow this). All these elements create an environment that results in hiring the best people, minimizing surprises and offering the job to a person who wants to stay. Satisfaction is a two-way street and you want the best employees to be with you long-term.

Read the whole article here: Can Plumbing Contractors Control Unemployment Costs?


FrankCrum is a professional employer organization (PEO), founded in 1981 dedicated to helping business owners boost HR capabilities and broaden convenient services and benefits to employees. The origin of FrankCrum dates back to 1981, when Frank W. Crum, Jr. and his father, Frank Crum, Sr., founded the Great American Temporary Service. With a passion for helping small business owners succeed, the company has evolved and grown over several decades.