Berating a coworker in front of the team, rolling eyes or interrupting during a meeting, spreading rumors about colleagues, taking credit for someone else’s work. If this sounds familiar to your workplace, it may be the perfect time to address these workplace civility issues.
August marks National Civility Month, a timely reminder that how we treat one another at work shapes more than just the day, it shapes culture. As a manager, your actions set the tone for your team and when civility starts with leadership, it becomes woven into the fabric of the workplace.
Why Civility Among Leadership Matters
Civility goes beyond politeness. It’s about consistently demonstrating respect, professionalism, and consideration even during high-pressure moments. When employees notice leaders who listen well, speak with respect, and handle conflict constructively, they’re far more likely to do the same.
Uncivil behavior such as sarcasm, public criticism, or dismissiveness can quietly erode morale, trust, and productivity. On the other hand, a culture of respect boosts collaboration, reduces stress, and improves employee retention.
Your Role as a Civility Leader
Here are several ways you can promote a culture of respect and accountability on your team:
- Model civil behavior in every interaction with peers, direct reports, and clients.
- Praise positive conduct when an employee shows thoughtfulness, teamwork, or tact, acknowledge it.
- Address incivility promptly and privately; don’t ignore poor behavior, even if it seems minor.
- Encourage open dialogue and diverse perspectives without fear of ridicule.
- Train your team in communication styles and respectful conflict resolution.
Civility Challenge for Managers
Here are simple, intentional ways to lead by example throughout August and encourage your team to take part as well:
Week 1: Be Visible and Vocal
- Personally thank 2–3 team members for their contributions this week.
- Start meetings with a positive observation or shout-out.
Week 2: Listen Actively
- Practice “wait time” before responding in meetings and give space for others to speak.
- Ask a quieter employee for their input on an issue you know they’re knowledgeable about.
Week 3: Address Tension Early
- Check in with team members who seem disengaged or frustrated.
- Revisit norms for respectful communication in team meetings.
Week 4: Build Bridges
- Schedule time with someone you don’t usually collaborate with.
- Encourage peer recognition and invite team members to highlight a colleague’s civility in action.
Keep It Going
National Civility Month is a great reason to reflect, but respectful leadership should continue all year. By leading with empathy, humility, and professionalism, you set the standard for your team and create a ripple effect that strengthens your entire workplace.
Looking for more formal instruction for your team on workplace civility? Contact the FrankCrum TrainingHub Manager for more information about FrankCrum’s learning management system at
traininghub@frankcrum.com.