You know who you are — the franchise owner who struggles with the conflicts between working “on” or “in” the business. You’re not alone — this happens in franchises of all sizes. Owners may come into a franchise with a lifetime of experience in their industry after working their way up through the ranks. Or maybe they had the urge to take on a new challenge. In either case, the temptation to work the business yourself is a big one.
But whether you own a small franchise and are just beginning to staff up, or have a larger franchise with multiple employees, the fact is that you can’t do it all.